Complaints

DFSV takes food complaints seriously. In response to the receipt of such complaints, we will investigate the matter fully and undertake any follow up action as required. This may include referral of the issue to another food regulator, depending on the nature of the complaint.

Please be aware that DFSV will only contact you if further information is needed and will not provide details of the outcome of the investigation.

Complaints about a dairy product or business

If you have a complaint about a dairy food produced in Victoria, please submit your complaint online or contact us. DFSV will investigate the issue. 

Food complaints may involve issues such as foreign matter or mould in dairy food, labelling or an unlicensed premises.

Complaints of illness or injury fall outside the remit of DFSV and will be referred to either the Victorian Department of Health or the relevant local council for follow-up where appropriate.  Please note: if you are suffering injury or illness you should seek medical advice.

If you have a complaint about food purchased at a retail store or a food premises, such as a café, restaurant or delicatessen, please contact the local council in the area where the food outlet is located.

Making a complaint

Complaints can be submitted online. A DFSV representative may contact you to discuss your complaint should we require further information.

We understand that in certain circumstances you may wish to remain anonymous. We will make every endeavour to protect your identity but require sufficient contact details, should we need to follow-up with you. Choosing to remain anonymous may, in some circumstances, limit our capacity to investigate fully.